What is the source for this data?
University Hospital contracts with Press Ganey Associates, an independent company, to measure inpatient satisfaction. Press Ganey sends patients a survey after they have been discharged from the hospital.
For the national comparison, University Hospital uses the Press Ganey survey data obtained from hospitals that are members of the Council of Teaching Hospitals (COTH). These hospitals are academic medical centers and generally treat similar types of patients.
How is this score determined?
Hospitalized patients rate their satisfaction from 100 (very good) to 0 (very poor). The mean score is the average of all patient responses to survey questions regarding the topic.